Frequently Asked Questions
Shipping
When will my order ship?
24-48 business hours to prepare, then 7-14 business days within the US or 10-20 internationally.
Is shipping free?
Yes, on orders over $50. Below that, a $4.99 fee applies.
Do you ship internationally?
Yes, with free shipping over $50, allow 10-20 business days depending on destination.
Products
Are the pieces hypoallergenic?
Our alloys are selected to reduce skin reactions, noted on each product page.
Will the jewelry tarnish over time?
No, our materials hold up well to daily wear without tarnishing quickly.
Does it come in a gift box?
Yes, every piece is carefully packaged, ready to gift directly.
Orders and returns
Can I return a piece?
Yes, within 30 days of receipt, full refund guaranteed.
Can I cancel my order?
Yes, within 24 hours of purchase.
Is the piece well protected during shipping?
Carefully packaged in a gift box, contact us with photos if there’s an issue.