Frequently Asked Questions
Shipping
When will my order ship?
We process every order quickly after payment confirmation, and you’ll get a tracking email as soon as it ships.
Is shipping free?
Yes, on orders over $50. Below that, a $4.99 fee applies.
Do you ship internationally?
Yes, with free shipping over $50 — you’ll receive a tracking email as soon as your order ships.
I haven’t received a tracking number yet, is that normal?
That’s common — the tracking email sometimes arrives separately and can take a little longer than the order confirmation. If you still don’t see anything after a few days, reach out to us directly and we’ll check the exact status of your order.
Products
Are the pieces hypoallergenic?
Our alloys are selected to reduce skin reactions, noted on each product page.
Will the jewelry tarnish over time?
No, our materials hold up well to daily wear without tarnishing quickly.
Does it come in a gift box?
Yes, every piece is carefully packaged, ready to gift directly.
Orders and returns
Can I return a piece?
Yes, within 30 days of receipt, full refund guaranteed.
Can I cancel my order?
Yes, within 24 hours of purchase.
Is the piece well protected during shipping?
Carefully packaged in a gift box, contact us with photos if there’s an issue.